Cancellation Policy

Effective Date: 15-Aug-24

At BRIDGET, we strive to provide a smooth and hassle-free experience for our customers. However, we understand that sometimes plans change. Below are the terms and conditions for cancelling orders or appointments:

1. Order Cancellation

Before Shipping: You may cancel an order before it has been shipped by contacting our customer service team at [Contact Information]. If the order is eligible for cancellation, a full refund will be issued to your original payment method.
After Shipping: Once an order has been shipped, it cannot be cancelled. You will need to follow our return process to return the item and receive a refund.

2. Appointment Cancellation

Notice Period: To cancel or reschedule an appointment for tyre installation or other services, please provide at least 24 hours’ notice. You can do so by contacting us at [Contact Information].
Late Cancellation or No-Show: If you cancel an appointment with less than 24 hours’ notice or fail to show up, a cancellation fee may apply. The fee will be communicated to you at the time of cancellation and will be deducted from any refund or credited to your account.

3. Refunds

Order Refunds: If you cancel an order before shipping or return a product according to our return policy, a refund will be processed to your original payment method. Please allow up to [Number of Days] business days for the refund to reflect in your account.
Appointment Refunds: Any fees paid for appointments that are cancelled with appropriate notice will be refunded to your original payment method, if applicable.

4. Contact Us

For any questions or concerns regarding cancellations, please contact our customer support team at [Contact Information]. We are here to assist you and ensure a satisfactory resolution.

Bridget